ITIL 4 ’s holistic approach raises the profile of service management in organizations and industries, setting it within a more strategic context. This course leads to the ITIL® Foundation level certification.
ITIL 4 ’s holistic approach raises the profile of service management in organizations and industries, setting it within a more strategic context Its focus tends to be on end to end product and service management, from demand to value. This course leads to the ITIL® Foundation level certification Delegates are prepared for the Foundation examination The Foundation qualification is a prerequisite for the ITIL Intermediate examinations. The ITIL Foundation examination is a closed book 60 minutes 40 multiple choice question paper The pass mark is 65 26 marks required to pass out of 40 available). Audience Profile: The target groups of the ITIL® Foundation Certificate are: Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organization IT professionals that are working within an organization that has adopted and adapted ITIL®, who need to be informed about and thereafter contribute to, an ongoing service improvement programme.