artificial intelligence

IS ARTIFICIAL INTELLIGENCE REPLACING YOUR JOB

This question has been asked by employees and business owners for decades now, with quality research and knowledge, we can finally answer that question.

Will Artificial intelligence replace your job? This article will answer that question by explaining what is AI, the usefulness of AI, which jobs can AI replace, which jobs AI can’t replace, why AI can replace your job, why AI can’t replace your jobs, and what you can do about it.

What is Artificial Intelligence(AI)?

Artificial Intelligence is the ability of a computer program, machine or robot to think, act and learn as intelligent beings.

AI is applied in various sectors in the world, such as ICAI (intelligent computer-assisted instruction) systems which are used to teach various subjects, it is applied in the security sector such as the use of facial recognition systems, tech robotic guards and high-definition cameras, it has been applied in the health care sector by creating a platform called Artificial Intelligence for Drug Discovery (AIDD), developed by the biopharma company NuMedii leverages big data and AI to detect the link between diseases and drugs at the systems level.

It is also used to make various job tasks easier such as data entry, self-driving cars, chatbots, effective marketing strategies, and better security. AI improves yield and development in various areas.

AI has its advantages and disadvantages and one of its biggest disadvantages and why people are so scared of AI is because it can replace some of our jobs.

Let’s look at 12 jobs Jobs that AI can replace in the future.

12 Jobs Artificial Intelligence Can Replace

  1. Receptionists: With automated check-ins, automated phone, and scheduling systems, there will be a lesser need for receptionists in the future. Currently, multinational corporations are already ditching receptionists and using automation instead.
  2. Customer service executives: This job role requires low social or emotional intelligence and because of this, companies will rather use AI to respond to customer enquires, questions, FAQs, and so on. The use of chatbots has increased and companies are using chatbots in customer interactions and to respond to internal queries.
  3. Data entry and Bookkeeping Clerks: Data entry and Bookkeeping are already becoming automated. Softwares such as QuickBooks, FreshBooks, and Microsoft Office already offer bookkeeping services that are much cheaper than paying data entry or bookkeeping clerks. Data entry and bookkeeping jobs are expected to decline 8% by 2024.
  4. Telemarketers: The telemarketers currently have a 95% automation risk. This means that telemarketers have a 95% risk of being replaced with automation. Unlike other sales roles, telemarketers do not require high levels of emotional intelligence or social intelligence to work and this makes them highly replaceable. Conversion rates for direct telephone sales are usually less than 10%, making this job role one that will be automated to reduce spending costs.
  5. Proofreaders: Proofreaders generally detect grammatical mistakes, sentence constructions, verbs errors, and other errors. All of these duties can be carried out by different automated apps and software such as Grammarly, Hemingway App, and so on. With the increased need and use of these apps, proofreaders are likely to run out of jobs in the nearest future.
  6. Couriers: Drone and robots are already taking over courier and delivery people. It is only a matter of time before courier services are dominated by automation. Currently, couriers and delivery persons have an 88% risk of being replaced with drones and robots.
  7. Retail services: Retail services are currently being replaced by various automated services such as self check out, self-order, automated payment systems, and use of internet research to make a buying decision. This Job role is rapidly getting replaced by AI and has a 92% likelihood of been replaced by AI in the nearest future.
  8. Advertising Salespeople: Traditional ways of Advertising such as TV, print media has drastically reduced and now companies are more into digital advertising, this is the use of social media, search engines, and emails to marketing. Social media has made buying Buying Ads spaces online has become so simple through free application program interfaces (APIs) and self-serve ad marketplaces to remove the salesperson and make it easier for the users to make money
  9. Market research analysts: Market research analysts are needed in almost every organization. They conduct market research to increase the performance of the organization, they also play an important role in the development of messaging, content, and products. However, some software can now carry out these tasks. For example, GrowthBot can conduct market research on businesses and competitors easily.
  10. Security guards: The advancement of AI in technology has made a few substantial changes in the field of physical security. Advancement in technology such as facial recognition systems, tech robotic guards, high-definition cameras, fingerprint systems, and other advancements in this field has reduced the need of a security guard. There is an 84% chance that AI computers and software will fully automate this job sector in the future.
  11. Soldiers: AI Robots are currently being used in various military operations such as intelligence, surveillance, security with little supervision. Recently, the head of the UK military stated that “autonomous robots could soon form a quarter of the British army by 2030.”

 12. Doctors: AI-enabled Robot doctors are already performing surgeries. Robotic doctors will make an accurate and effective treatment for patients, there is less chance of infections due to more sterile measures and no room for human error. Robot doctors use AI to make very accurate predictions and recommend interventions that will greatly help patients. Using machine learning, AI evaluates large amounts of data, which lets AI make very accurate predictions and recommend interventions that will greatly help patients. Ultimately surgeries will be more accurate and cost-effective.

So yeah, AI can take over the role of surgeons, But one problem with this will be the fact that robots can’t ever replace the touch of human doctors.

12 Jobs Artificial Intelligence Can’t Replace 

  1. Chief Executives: Chief executives manage an entire organization, they deal with employees, motivate employees, manage conflict, carry out business strategies, represent the companies’ mission and objective and so many other tasks. The tasks chief executives carry out require various leadership skills, emotional and social intelligence, and a pool of knowledge that can’t be replaced by AI. There is no know-it-all formula for leadership skills and therefore, there is no way AI can learn this. AI also doesn’t have enough emotional intelligence to carry out this job role.
  2. Writers: Writers write songs, plays, content, Ads, articles, books, and so many other things. This job role requires unique creativity, originality, high emotional intelligence, and personalization that AI machines or software just can’t replicate. While AI can help to write articles, give title suggestions, proofread and edit. AI still can’t replace the emotional intelligence and unique creativity and originality each writer has so this job role won’t be replaced by AI soon.
  3. Human Resource managers: Just like the job role says “Human resource management”. This job role requires humans and not AI machines. It handles different aspects of employees that require human beings’ abilities. HR managers will have to manage employees, resolve conflicts, deal with interpersonal differences using reasoning and non-cognitive skills. AI cannot understand human emotions; hence this job won’t be replaced by AI soon. This sector will grow 9% by 2024. The possibility that robots will take over human resource manager jobs is 0.55%.
  4. Project Managers: Project managers lead a project from start to finish, Project managers also require leadership, reasoning, and non-cognitive skills to lead the team, manage the project, ensure project success, communicate with the team members for the project and adequate apply resources. All of these tasks and more have to be done by a project manager, while some AI technology advancements can help with this, the reasoning and non-cognitive skills have to be taken into consideration because AI hasn’t fully mastered this yet. And also, they may be schedule change, resources with no exact pattern, and need for instant solutions to problems and ideas that AI hasn’t seemed to master as well during the projects, there may be a need for instant changes, problems. With all of these taken into consideration, it may take a while for AI to replace the jobs of Project managers.
  5.  Marketing Manager: Marketing managers create content, promote goods and services, carry out market research, interpret market data, and manage campaigns. They also have to analyze their customers, adapt and respond to changes in the organization. All of these tasks are tasks humans need to carry out and therefore, this career will remain a human-forward job.
  6. Sales Manager: Sales managers use emotional and social intelligence to make their sales process successful. They also collaborate with customers, partners, other departments to ensure that the sales objectives for the best are met. Most of these tasks are tasks humans need to carry out and therefore, this career will remain a human-forward job.
  7. Public Relations Managers: PR managers rely on a network of contacts and relationships to gain press placements, exposure for their companies, increase company awareness, raise funds from campaigns to make their job a success. Thus, this is a job that is cut out for humans.  PR managers who have to raise awareness around a company or campaign need emotional intelligence and non-cognitive skills to raise funds or get people to participate in a campaign. PR manager job roles are expected to grow 7% by 2024.
  8. Editors: Proofreading software has reduced the workload for editors. However, a human is needed to review clarity, accuracy, originality, context, presentation, comprehensiveness, and delivery of the written content.
  9. Psychiatrists: Psychiatrists depend so much on emotional intelligence, social intelligence, compassion, and reasoning skills which AI does not currently do. Also, it is hard to understand how the human brain works, even the best doctors and scientists have not been able to fully do so, and similarly, AI can’t fully understand the human brain. Thus, having an AI robot psychiatrist may not be possible in the future.
  10. Clergyman: A clergy possess qualities such as faith, hope, love, empathy, emotional intelligence which helps them preach, guide, and inspire people. Teaching AI machines or software to perform these roles can be quite challenging and not foreseeable in the future.
  11. Software developers: Software developers create software and applications. Every company/client has different demands, product customization, and unique requirements which will be difficult for AI to understand, replicate this work and make it responsive.
  12. Graphic designers: Graphic designers combine both creativity and techniques to create unique or original content. Graphic designers also have to understand what the clients want and carry out the design based on the requirements. These few tasks that AI can’t seem to carry out yet.  

Why Artificial Intelligence Will Replace Some Jobs

  1. Computers are less prone to errors than humans:  Humans are more likely to make errors, Computers on the other hand are not prone to human errors. Computers are built to effectively and efficiently avoid errors. They receive a set of commands and execute them error-free. Due to this reason, jobs like data entry, bookkeeping, and proofreading can be replaced with computers.
  2. AI doesn’t get tired: Humans can get tired and this can impact work performance, however, AI doesn’t get tired and doesn’t affect performance.
  3. AI applications can handle complex tasks and jobs more quickly, efficiently, accurately, and in less time.
  4. AI Machines can perform Dangerous tasks: jobs like mining, factory work, physical security, can be replaced with AI.
  5. AI machines are cheaper in the long run: Although the upfront cost of building and training an AI machine is high, the overall cost of operation is much lower than paying a human to carry out the same job according to the APA. Also, running AI machines takes electricity and regular maintenance. To hire a human for a job, it takes resources to find and train them and also salary that will be paid to employees

Why Artificial Intelligence Can’t Replace All Jobs

  1. Humans Excel at Creative Thinking: Although AI machines are good at repetitive jobs, Humans excel well when it comes to creative thinking.  Furthermore, it is hard to understand how the human brain works, even the best doctors and scientists have not been able to fully do so, and similarly, AI can’t fully understand the human brain.  Jobs that involve creativity and unique personalities such as artists, dancers, designers writers, singers, marketers, inventors will likely not be replaced by AI.
  2. AI machines can’t replicate the emotional intelligence and non-cognitive skills humans have.
  3. AI Machines Can’t Imitate Human Connection.
  4. AI Can’t Handle Overly Difficult or Highly Strategic Jobs.
  5. Humans are the ones that are going to create, program, and manage AI.

Esther works as a Digital Sales Analyst at WayMaker Digital, helping clients to solve business and technology challenges. When Esther is not working, she loves meeting new people and watching movies.

WayMaker Digital provides technology consulting, product design and information products, that enable our clients to consistently thrive and innovate to meet user needs. The quality of our experiences and ideas set us apart when it comes to service delivery, customer experience design and product development. 

Our team of consultants have built digital experiences for leading brands with complex business scenarios ranging from startup companies to public services and from telecoms to e-commerce; no project deliverable is too complex.

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